Customer Support Skills for Helpdesk Managers and Agents
Customer service representatives need to possess multiple skills to be good at their jobs. The manner in which they talk to customers is just as important as what they tell them. Different customers have different motivations and temperaments, and customer service reps need to know how to deal with them all.
This course will teach about the basic customer service skills that you will need every day. If you are a new support rep, this course is a great place to start.