IP address blacklisted due to spamming

I have mail forwarded from my Zoho.com email account to my freshdesk  to create my support tickets.

Just this morning, emails are no longer being accepted by Freshdesk from Zoho:

Technical details of the failure:
Your IP Address is blacklisted for spamming.

Zoho's IP address is not currently listed on any blacklists:


Can Freshdesk please remove the above IP from their blacklist so my tickets can come through again? TIA.

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