Freshdesk mail are going to spam
We are sending mails from Freshdesh Portal those mail are going to spam folder on recipient mail box.
When we checked the Message Header Seems your Freshworks IP Address 220.127.116.11 are blacklisted LASHBACK & UCEPROTECTL1
Madhavan - I was able to find that our support team has addressed this for you via a ticket logged.
Do feel free to write to us for further assistance.