Zoho mail server is blacklisted from Freshdesks

I forward emails from my Zoho mail account to Freshdesks. Starting today, it looks like Freshdesk is blocking Zoho mail servers due to being blacklisted:


Technical details of the failure:
Your IP Address 136.143.188.73 is blacklisted for spamming.


But checking email blacklists, the IP in question is not listed:


https://mxtoolbox.com/SuperTool.aspx?action=blacklist:%20136.143.188.73&newAppVersion=1


Can Freshdesk please remove the above IP from their blacklist so I can receive tickets again? TIA.

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