How can I report on when Solutions articles need to be reviewed?
I'm entering review dates for solution articles but I can't see any easy way to report on these so that I know which ones need reviewing each week. Is there an easy way for me to do this?
We currently do not have a native way to report on the Solutions module and its properties although I can inform you that we have had this ask before and it’s been raised as a Feature Enhancement.
However, I would like to suggest a workaround for your current requirement. You can fetch this detail by using our API - “View All Solution Articles” and following is the cURL command you need to proceed with:
curl -u email@example.com:password -H "Content-Type: application/json" -X GET https://domain.freshservice.com/api/v2/solutions/articles?folder_id=ID
To get the folder ID, please go to solutions folder from the Solutions Tab, and check the URL: