Add Notes to Bulk Updates

You can add (and send) automatic replies to all contacts in a bulk update, but you can't add a private note to the bulk-updated-tickets.

But it would be so easy... just un-tick the check box for "send from..."

1 Comment

Hi Markus,

You can use Scenario automations to add bulk private notes. Here's how :

Now you should have an existing scenario created with the note that you'd like to add. In the screenshot below, notice how the option to add the note as a private one is checked. 

You can go ahead and select the scenario that you have now created from the ticket list view page to update the tickets.

Hope this helps.