Answered

Ticketing via email

How can I disable the feature in order to create the ticket if any agent or requester send email to helpdesk email ID.


Best Answer

Hi Srujan,


Its not possible to disable the functionality but we have a workaround for you. 


You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.




We hope this helps.


Regards,

Sanofar

Team Freshservice


Answer

Hi Srujan,


Its not possible to disable the functionality but we have a workaround for you. 


You can set up a workflow automator that checks if the Source of the ticket is Email and send an email back to the requester asking them to raise a ticket via the portal instead. You can skip the new ticket created email notification to the requester and also spam/delete the ticket raised by email using the same workflow.




We hope this helps.


Regards,

Sanofar

Team Freshservice

I have same question. 

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