Solved

Auto-refresh on tickets tab no longer appearing

A few days ago, the auto-refresh function on the Tickets tab ceased appearing whenever a new ticket was submitted or changes were made to existing tickets.


Now, we don't see the auto-refresh button anymore, which has made it difficult to check if we have received new tickets without manually refreshing every so often.


We still get auto-refresh on individual tickets for new replies. But not for new tickets on Tickets tab.


Does anyone have any insight on this issue?


2 people have this problem

The button to refresh the ticket window no longer appears in Chrome. It continues to work in the new Edge browser.

Hello!


Apologies for the delay in getting back. Try accessing the tickets list view page in an incognito window of the browser. Also, clear the cache cookies of the browser just in case and check if it works. If you are still facing trouble with the Auto-refresh feature, please drop an email to support@freshdesk.com and we would be happy to help you.

  

Thank you!