I'm having an issue where the timezone is off by an hour. I'm not too sure if this is related to daylight savings in Australia/Melbourne but I have changed the timezone to +10 Melbourne in General Settings/Helpdesk and also my profile as well. Can you please advise on a solution?
We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to us for further assistance and we would be happy to help.