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IVR vs Chatbots - What do you think your customers like better?
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What’s that ONE repetitive query you always get from customers that makes you and your support agents roll your eyes so hard while answering?
Stop for a moment and share your favorite customer support meme here.
If you could arm yourself with one superpower to aid you at work, what would it be - Ability to answer transactional questions in a blink /Getting your hand on the right Help article almost everytime/Unlimited patience
What would you hear if you eavesdropped a conversation between two chatbots?
Would you rather keep your customers waiting or take a well-deserved break?
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