Solved

Power Automate connector - "Test connection failed. Details: You are not authorized to perform this action."

I am new to using FreshDesk, but familiar with using Power automate. I am trying to connect the two through the FreskDesk connector within Power automate, but I keep getting an error when I put in the required information. I know I am putting in the correct credentials, or at least the correct ones I use to login to FreshDesk. 

The error I am seeing is: 

"Test connection failed. Details: You are not authorized to perform this action."


I have attached an image of what the view looks like in Power automate. Has anyone else had this issue? 

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1 Comment

Hi Kyle,    


We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to us for further assistance and we would be happy to help.    


Cheers!