We are sorry. You have been restricted from accessing this helpdesk page

My customer got this error when try to submit a new ticket.


We are sorry. You have been restricted from accessing this helpdesk page

mov

9 people like this idea

Hi, exactly same issue here with some of our customers.


Any fix or workaround?


Thanks.

We have four staff members, SSO with Google, that have received this same message in the last 24 hours. I have had them clear all browser cache and try again, but this does not correct the issue.

I have four staff members in the past 24 hours getting the same error with SSO with Google.  We had then clear ALL browser cache and try again, but this does not correct the issue. This related article does not work because they are verified users. https://support.freshdesk.com/support/solutions/articles/225303-my-customers-are-getting-the-error-you-are-not-authorized-to-access-portal-how-can-i-fix-this-

We are experiencing the same issue.

Have found the issue with this problem as it is happening with all of our branches

Same here.


Any workaround or fix?


Thanks.

I just started getting the same error.  :\

Hello


We have exactly the same problem, since yesterday.

Our platform is kbrp.freshdesk.com


Is it a temporary problem? Or should I take steps to solve it?


Anyone experiencing the same issue?


Thank you

I have the same issue for all of my customers

Hi Rafael, 


Did you solve the issue? We are having same issue. 

Hi,


I have a same error, need help.

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