support@helsamhelp.freshdesk.com - name not changed

Hi


How do I change who the email is sent from? 


At the moment customers will see this support@helsamhelp.freshdesk.com. 


We would like it to be like this kundecenter@ourdomainname.dk


We are using the free trial at the moment.


Best 


Anders 

1 Comment

Hello Anders,


You could configure the support email by going to Admin >> Emails. By default, support@yourdomain.freshdesk.com would be the support address during account creation. You could replace it with your actual support address and set up email forwarding for the same to convert the emails as tickets in your Freshdesk instance.


You could refer to this link for insights.


Cheers!


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