Filter Tickets Custom Field Not Working

We are unable to get any data when using some of the cf custom fields with type: "custom_text"

Also custom_string for that custom fields are not working.


response snippet for api/v2/admin/ticket_fields

 

"id": 43001000315,

"name": "cf_requestor_name",

"label": "Requester Name",

"label_for_customers": "Requester Name",

"position": 1,

"type": "custom_text",

"default": false,

"customers_can_edit": false,

"required_for_closure": false,

"required_for_agents": false,

"required_for_customers": false,

"displayed_to_customers": false,

"created_at": "2018-10-08T01:54:40Z",

"updated_at": "2020-04-28T01:16:44Z",

"archived": false

},


using endpoint: api/v2/search/tickets?query="cf_requestor_name: 'test'"

response:

 

{

"results": [],

"total": 0

}


guide:

https://developer.freshdesk.com/api/#filter_tickets




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