Applying ticket creation automation rules to existing tickets
Is there a way to apply ticket creation automation rules to existing tickets?
As per the product behavior, the Ticket creation automation would run on every incoming ticket and perform actions based on predefined conditions. Alternately, you can make use of Time triggers and Ticket updates automation to get executed on the existing tickets based on the conditions set. Refer to this article to get detailed insights on the Automation feature in Freshdesk.
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