What is the minimum version of FRESHDESK I can have to support integration with FreshChat?

 I have been testing Freshdesk and FreshChat for our services.

But after downgrading and testing the free version. I noticed a few things.


FreshChat gets stuck in "creating a ticket" on an active chat.

I also notice that the options to check the Admin API code is gone in FreshDesk.


Do I need any of the advanced plans to allow the integration with one and another?

I ask because I notice that FreshChat seems to have the free integration with FreshDesk. But not the opposite?


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