Questions about modifying dashboard
Hello, new FreshDesk user here. I would like help modifying my dashboard. Is there any tutorials for this? In particular I would like to be able to modify it to show the following metrics:
- New tickets
- Labor by tech
- Average first response time
- Average ticket close time
- Ticket history
- Top 5 ticket creators
- Category breakdown
I think I've found a few of those things in the Reports but in particular I can't find anything which shows the top ticket creators or category breakdown. Any suggestions? Thanks!
Here is an example screenshot of what I'm looking for. This was my previous helpdesk at another company. ;-) Thanks!