Solutions feedback spam
Our portal started getting thousands of spam Support feedback submissions per hour. I was able to set up filters to mark the incoming tickets as spam, but couldn't stop the flood of "you have been added as a watcher" emails. Ultimately we had to require a login for the Solutions page, which makes it drastically less useful.
Disabling the feedback as described in https://support.freshdesk.com/support/solutions/articles/213274-content-management-receiving-feedback-on-an-article doesn't help, as it makes the form invisible to humans but still usable by bots.
Could any of the following be implemented to mitigate this problem?
* a CAPTCHA on the article feedback form
* an option to fully remove the feedback form rather than hide it
* an option to disable the "you have been added as a watcher" emails