Can't connect to Office 365 SMTP

Recently I've moved my FD support email address to Office 365. Now I'm unable to login to SMTP of that O365 account. I get this error: Error while authenticating the smtp server. Please verify server name, port and credentials


There are several similar topics here (all closed) and no visible solution:


https://support.freshdesk.com/support/discussions/topics/50000001970

 

https://support.freshdesk.com/support/discussions/topics/50000001466

https://support.freshdesk.com/support/discussions/topics/50000000367


I've enabled SMTP authentication for my email account in the O365 Admin section, but probably I'm missing something else... 


Can anyone please provide some assistance...


Thank you!

1 Comment

Hello Spiro,


Apologies for the delay in getting back.


I see that you are already in touch with one of our support champs. Please feel free to reply back on the ticket if the issue persists. 


Cheers!