How can I get a custom status text instead of an integer ?
Hello. We have created a few custom statuses, besides the standard ones.
When I query the ticket 403 with, say, https://support.etc/a/tickets/403 I get a number instead, as in:
"subject": "some subject",
How do I find out at run-time what 8 means ? I cannot hardcode in my program a dictionary like 8 = blah-blah, because tomorrow a new custom status might be added, as in 11 = newblah-newblah....
So I would need to show in my program newblah-newblah instead of 11.
All I can find is this standard enum:
But what about the other, custom, values ? How can I list those ? There is no api like https://....freshdesk.com/api/v2/status
How do I do that, please ?