Hours since Open

Im missing the field "hours since open" in time triggers automations. i can find every status even the one i created manualy but not "hours since open". The opion "hours since reopend" only triggers tickets, which where resolved/closed in the past, thats not what we need. would be great to get this missing point.

1 Comment

Hi Michael,

The Time Triggers rule doesn't contain the "hours since open" condition. I believe you can make use of "hours since created" for your use case. By default, all the tickets will be put into the open queue when they are created. Please write to support@freshdesk.com with your complete use case. That will help our support team to provide you with a workaround, if possible.