A segmented view of your inbox with Conversation view

Spooky season starts in a few days, and you know what that means? Decorations, desserts and most importantly costumes! Customers are pouring in to buy the perfect costumes for Halloween. And if you're a team member handling chats, you would be confused as to which conversation to reply to as there are way too many.

This is where Freshchat steps in. Say goodbye to messy inboxes with Conversation view.


Segment conversations from all conversations to conversations assigned to you. You can view all messages under Conversation view. 

New – Most recent conversations that have not been assigned to anyone.

Assigned to me – Conversations assigned to you.

All assigned – Conversations assigned to different members in your team.

Resolved – All resolved conversations by you or by anyone on your team. 

Custom view– Custom views are created to filter conversations. Create your own conversation view by choosing among filters like conversation status, channel name, groups, and team members.

Bot Conversations – Conversations currently being handled by the Bot.


This comes in handy as conversations are segmented and you know exactly which view to go after.

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