Adding contact with umlaut in email gives "Another contact exists with the same email" error

Hello FreshDesk Team,

I found a bug when adding a contact.

Steps to reproduce:

  1. Open "New Contact" Modal
  2. Enter email with umlaut. ex. "mö"
  3. Fill out necessary fields.
  4. Click "Create" button.

Expected Result:
  • The contact is saved. (Umlaut characters are allowed in email addresses)
  • An appropriate error is displayed. ex: "The email contains illegal characters"

Actual Result:
  • The error "Another contact exists with the same email" is displayed.

1 Comment

Hey Lorenz,

Thanks for bringing this to our attention. We've created a ticket to track this and will keep you posted via email. :)


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