Solved

Error opening Tickets. "We are sorry. You have been restricted from accessing this helpdesk page"

Hi. 

From some days ago, is not possible to open tickets from our support site. After create a ticket, customers gets the message:

We are sorry. You have been restricted from accessing this helpdesk page.

Our site is:

https://xcialsoporte.freshdesk.com/support/tickets/

May you check it?

Thanks in advance for your support. 


1 person has this problem
1 Comment

Hi Carlos,


Apologies for the delay in getting back here. We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to us for further assistance and we would be happy to help. Cheers!