Senario Automations: Add public note when sending reply to requester
When executing scenario automations, you can choose to send an email to the requester but by doing this no public note is added. I would like to see the email that was sent posted to the ticket (fully formatted) so that other people on the team are aware.
I've been told that you can just set up a public note and an email reply simultaneously within the scenario but the public note is in plain text and does not reflect the formatting of the email.
Wouldn't it make sense that if an email is being sent to the requester then it should be denoted in the ticket automatically?
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