403 error to create ticket


Dear Team,

It is impossible to create ticket from the customer portal.

Users are returned a 403 error.

Could you help ?


Thank you

(152 KB)

Good Day, Sergey,

Thanks for contacting Freshdesk Support.

To check on your issue, we tried submitting a ticket on the same page and it was successfully created. Please find the screenshot of the same below.
Please do check if the issue persists on an incognito window across multiple networks.

Do let us know if we can be of further assistance.

I have the same problem


Since last 2 days it's not possible to create a ticket using the portal

Login or Signup to post a comment