Solved

We are sorry. You have been restricted from accessing this helpdesk page

When a customers try to opne a tickect they receive this message
"We are sorry. You have been restricted from accessing this helpdesk page"


Our url access is: radiotrans.freshdesk.com




3 people have this problem

We're seeing this as well. Please advise. 

same here

We are having the same problem? What is going on Freshdesk? 


https://basskleph.freshdesk.com/support/home

We are sorry. You have been restricted from accessing this helpdesk page.

Customers are getting this page, what to do , please tell what is the problem here

image

Hello everyone!


Apologies for the delay in getting back here. We have fixed the issue you have reported regarding ticket creation from the support portal, please monitor the same. If you face any discrepancies, please write to support@freshdesk.com and we would be happy to help!  


Thank you.