Solved

Clients getting "We are sorry. You have been restricted from accessing this helpdesk page." error when attempting to submit a ticket.

Submitting a ticket via my site:

https://eventrebels.freshdesk.com/support/tickets/new


results in  "We are sorry. You have been restricted from accessing this helpdesk page." error.


I see MANY other discussions with people referencing the same issues, and it seems they are resolved individually.  Can you please resolve mine?


1 person has this problem
1 Comment

Hello Jennifer,

We have fixed the issue you have reported regarding ticket creation from the support portal, please monitor the same. If you face any discrepancies, please write to support@freshdesk.com and we would be happy to help!

Thank you.