Emails not forwarding to freshdesk as tickets
As per the product behavior, ticket creation will be prevented by default if the "from" and "to" address is one and the same support email address. This is to prevent a loop resulting in an infinite amount of tickets. Please consider changing the from address when forwarding the email to Freshdesk.
Feel free to write to email@example.com in case of any further queries. Cheers. :)