Answered

How to delete tags and how to add several tags?

I have created some test tags to ticket. They appear in the filter at the left side, but now I would like to remove them. I remove them form the ticket but they are still visible in the filter.

Another question is how to add several tags to the ticket at once. I found that I need enter tag, press enter key and then tag option dissapear and I need click on tag tab again and repeat the same steps for the new tag. It would be great if I can enter tags with delimeter like comma or space.


Best Answer

Hello everyone,


Thanks for writing to Freshdesk enquiring about Tag management. This has been rolled out for our customers and here is a quick article walking through how you can use it.


https://support.freshdesk.com/support/solutions/articles/196897-what-are-tags-how-can-i-add-merge-tags-


Hope that helps.

Sudha


14 people have this question

Hi Viktoria

Thanks for the feedback, we will bring the MANAGE TAGS option soon and also we will bring the option to assign Multiple Tags in Comma separated method.

We currently don't have the option to delete the tags, but if you can provide us with the list of tags, we will do this for you ASAP

regards
Vijay
Hi Vijay,

Thanks for fast reply. I created not so many, so will wait for this feature then. I am using Freshdesk as a trial just two days, and must say that although it have some imperfection but it's already better than most of the helpdesks and customer feedback softwares that I saw. You have a great potential, fix existing features, add some more most required, promote it, and you are one of the best :) I sincerely wish you a great success.
Not useful if i can't add several tags. Add it please :-)

We need tag suggestion and Comma separated method ;-)

 Any ETA on the manage tags feature?  Last comment was 6 months ago.  This really would be a great addition to Freshdesk functionality.  I am looking forward to it.


Thanks.

+1

The tagging option is very limited at the moment. No option to remove or mass-edit tags? Sounds a bit ridiculous!


The rest of the software seems very good at the moment.

Hey Guys,


I am really sorry that we haven't really been responding well here. My sincere apologies. But we have been noting down all of your suggestions and feature requests and I assure you that improving the tags is one of our prime enhancements lined up in the pipeline. 


Please bear with us for a few more months. I will keep you updated on the progress. 


I totally understand how important proper tag management is for all of you. Sorry for the inconvenience caused. 


Thanks,

Annapoorna 


Once this feature has been implemented it would be great if there was reporting based on the tags set.

Reporting based on the tags set could be userful too!!

Checking on the status of this feature request?  Do we have any further details?

Any word on when the Manage Tags feature will be implemented?  Only being able to add one tag at a time is a really annoying process.

Hello everyone,


The team is hard at work on improving the overall tag management. We are expecting to release it in a month or a little more than that. 


Thank you all for your support and love. Please keep writing to us.


Annapoorna 



We can add multiple tags at a time with the new ticket view!  Hooray!