Answered

API - creating a ticket

I'm using the API to create tickets, and I'm able to get MOST of the way there, but a couple of details aren't quite working right.


1) Is there a way to specify the Product when submitting a new ticket?  If I add the <product>{productid}</product> tag to our XML, I get an error.


2) Can I store the user's name at the point of creating a ticket?  The example given in the API page says that I should use the <email> field to submit the email address, which is working just fine.  But I also would like to submit the user's name as well -- otherwise, we're ending up with a lot of users in our database who have names that aren't really names -- it just strips off everything before the @ and puts it in the name field.  Is there a way to submit the requester name as well at the point of ticket creation?


Thanks very much -- liking this product!


Dave V.


Best Answer

Hello,


Both the options are possible using the V2 version of the API. Here's the link to the documentation : https://developer.freshdesk.com/api/#create_ticket


Cheers!


Hi Dave,

Just an update from our Email -  USE the <email-config-id></email-config-id>

Setting Name is not possible as of now, but we have taken this up for API enhancements.

regards
Vijay

Any update on this? I saw that this was a request from 2 years ago and it still doesn't look like this is part of the Create Ticket API.

Answer

Hello,


Both the options are possible using the V2 version of the API. Here's the link to the documentation : https://developer.freshdesk.com/api/#create_ticket


Cheers!

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