Using Custom Fields in Canned Responses

We need the ability to use custom fields in a canned response in order to integrate with closing tickets with another helpdesk system.

3 people like this idea

This seems related to (use custom fields in email response). Rather than dribble all these requests (which all amount to (treat customer fields like any other field..), I've created a new request to simply have them act - in all ways -  like canned fields. Please add your votes. 


The custom fields can  be added as placeholders in canned responses/email notifications using the Insert placeholder option.


Are custom fields (such as a specified amount of days/weeks into the future) something that can be included in a canned response? We are seeing shipping delays and want be able to send customers a notice of this delay, which is, say, in 4 weeks for non-furniture and 6 weeks for furniture.


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