Implemented

Using Custom Fields in Canned Responses

We need the ability to use custom fields in a canned response in order to integrate with closing tickets with another helpdesk system.

3 people like this idea

This seems related to https://support.freshdesk.com/support/discussions/topics/304230 (use custom fields in email response). Rather than dribble all these requests (which all amount to (treat customer fields like any other field..), I've created a new request to simply have them act - in all ways -  like canned fields. Please add your votes. 

Hello,


The custom fields can  be added as placeholders in canned responses/email notifications using the Insert placeholder option.


Cheers!

Are custom fields (such as a specified amount of days/weeks into the future) something that can be included in a canned response? We are seeing shipping delays and want be able to send customers a notice of this delay, which is, say, in 4 weeks for non-furniture and 6 weeks for furniture.


Thanks!

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