Solved

New ticket form on support portal - focus jumps to last field (Description) rather than first field (First name)

Hi,


Wondering if anyone else has encountered this - https://edgeassessment.freshdesk.com/support/tickets/new - if you click on that link, the onload focus (first input point) jumps to the textbox rather than the first field listed on the form. I checked the code, and it's based on the snippet {% snippet new_ticket_form %} so I'm unsure how to modify this. Anyone have ideas?




Hi


May I know in which browser you tried this ?

I tested this in Chrome and FF, infact the focus didn't come up in any of the fields.


Maybe a screenr could help ?


thanks
Vijay

Sure - this is in Chrome. See screenr - and note how it automatically jumps to the description field...


http://www.screenr.com/PmTN

Hey Charlene

I tried a lot to re-create this but I am not able to.

Please check this -

https://freshdesksupport.viewscreencasts.com/9f9043261abb4b6eab1520c3c0b43398


BTW, can you check whether you might have some extensions, which might cause this ?


regards

Vijay