Solved

Don't Support Freshdesk As They Facilitate Criminals

 I contacted Freshdesk support alerting them to a pharmacy spammer using their services. 


The site in question is mymodafinil.net and operates all its illegal business correspondence using freshdesk(

mymodafinil.freshdesk.com).

A goverment body legitscript has labelled mymodafinil.net a illegal rogue pharmacy, commiting federal crimes.



How does freshdesk respond to this.

1) Does nothing

2) Deletes mymodafinil.freshdesk.com

3) Deletes my post and bans me from posting on this forum

4) Reinstates mymodafinil.freshdesk.com


I am lost for words how irresponsibile Freshdesk is in continuing to knowingly facilitate criminals , I'll be contacting CEO Girish Mathrubootham (@mrgirish,girish1) and freshdesks domain Registrar: ENOM, INC, to let them know about how they are happy to facilitate criminals and also how freshdesk's Vijay Shankar has handled this situation.



source:

www.mymodafinil.net

https://mymodafinil.freshdesk.com/support/home

https://support.freshdesk.com/support/discussions/topics/62408

https://www.legitscript.com/pharmacy/mymodafinil.net


http://freshdesk.com/terms

"Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of Your use of Service, may be referred to appropriate law enforcement authorities"

"These TOS shall be governed by the laws of the State of Delaware without regard to the principles of conflicts of law."


http://www.enom.com/help/AbusePolicy.aspx?

eNom has actively combated illegal online pharmacies through a multi-faceted approach and extensive collaboration with Internet leaders and law enforcement officials.

eNom is a founding member of the Center for Safe Internet Pharmacies (CSIP), whose mission is to promote safe online pharmacies, and has an active member representative on the board of CSIP.Working diligently and pro-actively with LegitScript, the leading source of Internet pharmacy verification, eNom identifies customers violating our terms of service by operating illegal online pharmacies and takes them offline. As a result of this partnership, we have developed an aggressive policy that has led to an exemplary process and success rate in combating “rogue” Internet pharmacies.Thousands of illegal online pharmacies have been shut down by eNom over the past few years. An independent study conducted by academic researchers concluded that our relationship with LegitScript has had the “noticeable effect” of removing a high percentage of these rogue pharmacy domain names from eNom's systems and the Internet.




https://support.freshdesk.com/helpdesk/tickets/78758

https://www.legitscript.com/pharmacy/mymodafinil.net


Buying drugs on their site emails using support@mymodafinil.freshdesk.com.

You really should of stopped this criminal activity as soon as I told you!


 


Hi 


One more thing to note here is all the communication happening is from different email addresses, so this also gives us some suspicion that USER who raised it might be SPAM.  You can understand our concern too, as this Ticket was created by smokygf@gmail.com, Forum Post by rivaltairot@gmail.com and Now this reply bychitinous.willi@gmail.com


Anyhow, we've suspended their account and it cannot send/receive any email, once we get a proper proof from them, that they're a legitimate business, we will enable their account, otherwise, it will be deleted in 10 days.


regards
Vijay

Hi User


We as a provider are not supposed to go and cancel and account, that violates our TOS.

We can only raise the issue to the customer, which I've done and informed the owner of that Freshdesk portal that they're violating some details and we've asked them to look into this.

If we close their account without informing or without any verifications, its a violation of our TOS. We cannot directly close someone else account, by one user complaint, although we do take this seriously and we've raised it to them


regards
Vijay

Hi Alexsky

Thanks for bringing this to our notice. We have noted your original post earlier and have started investigating the matter. The post is available here - https://support.freshdesk.com/support/discussions/topics/62408

We have neither deleted the post or banned you from the forum as you have stated. (Why would we do that? We are thankful that you are bringing this to our notice and we love our customers who care about us)

In this case mymodafinil is also a paying customer and we have to ensure that we have ascertained the facts before we conclude whether they are guilty or not. We have also made an attempt to contact them to see if they have a response to this. 


I want you to understand that we are a technology platform like Salesforce or Google and we do not know what our customers are using the platform for. However if we know that someone is using freshdesk for illegal activities we will immediately suspend the account as it is a violation of our terms of service. 


I request you to allow us reasonable time to collect information regarding this case before we can act on this. In the meanwhile any additional info that you can give us regarding this case will be helpful.(like the spam email that you sent) 


Also it will be helpful if you can share your contact info via a support ticket so that one of our support engineers can talk to you to collect more info. (Because we are only seeing a fake profile here and we understand your need to be anonymous but at the same time we have to ensure that this is not being done due to some personal or business enmity) This whole online pharmacy business is new to us and we are trying to understand the facts and make an informed decision.


Thanks for your help, understanding and patience


Regards

Girish Mathrubootham

CEO - Freshdesk