Search doesn't work well with email adresses
If I type firstname.lastname@example.org in the search box, it returns nothing in the popup even though there are tickets associated with that email. If I put emailname@gmail. (without the "com") it works, but as soon as I type the "c", the results vanish.
3 people have this problem
We did actually place some stop keywords like "is" , "was" , "the" and more but not sure whether .com is included in the keywords. I will check this and get back to you
The problem is not .com is the ".c" or ".p"
If the email address domain is "live.com.pt", while typing this happens:
email@live - shows results
email@live. - shows results
email@example.com - NO RESULTS
firstname.lastname@example.org - shows results
email@example.com - shows results
firstname.lastname@example.org. - shows results
email@example.com - NO RESULTS
firstname.lastname@example.org - NO RESULTS
This is a bad thing we cannot search by email...
Mario is right. This problem exists. Even worse , we can only guess what are the words and the symbols , the so called "stop words" that we do not have to use in order for the search functionality to work properly. Can you provide a complete list of such symbols or words.
Please check this List for the "Stop Keywords". Let us know of the words that need to be removed.
I don't believe those stopwords have anything to do with this... I just know that pasting an email address in a helpdesk software is crucial and this needs a solutions as soon as possible.
This problem should be resolved by now.
We will also improve this Stop Words list and make search better
Thanks Vijay. It works now!