Reports Date not working?
We have 3 agents and the three answered many emails today, but when I filter the Agent Report with today's date, it shows no results whatsoever.
What were the filters you chose to see this data ? Let me verify this once and get back to you
Vijay, first of all: we need links in email alerts for forum messages please! :)
About your questions: don't know what you mean by filters. I click on Reports and then on Agent Ticket Summary. Then I set the date for today (same date in the upper and lower fields). Check screenshot.
Mario :) Understood on both your requests.
Will come up with Alerts and look into this as well.