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API, possible to sort tickets?

I would like to use the API to pull recently modified/updated tickets (they appear to be sorted by date created).  I cant find anything in the API documentation or support forums but is this possible?


Best Answer

Hi,


We've now released the option to filter tickets via API without having to create a custom view. Here's the link to the documentation :https://developer.freshdesk.com/api/#filter_tickets


Cheers!


3 people have this question

I have the same issue

Steve/Elo,


By default, the query that is used to return a list of tickets will fetch tickets based on created time . You could have a custom filter that will display the last updated tickets in the list view and then perform the API query to obtain the list of tickets based on this filter. 


Create a custom filter as described in the screenshot below : 





 You could use the following query to obtain the list of tickets based on this filter. 


curl -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET http://domain.freshdesk.com/helpdesk/tickets//helpdesk/tickets/view/[view_id]?format=json?format=json&page=1




Aravind


Thanks for your reply =)

I figure this out by requesting all tickets, then by sorting them after with a loop because the script I'm making has to be automatic, so I can't create custom filter graphically.

And I can't create a custom filter with the API, right ?

Is there a way to create view showing "customer responded" only ?

 

@Elo : Unfortunately,only the data can be fetched from the pre-defined views using API but it is not possible to create a view on the fly.


@John : There's no explicit option to achieve this ( We're working on this enhancement ) . However, as a workaround you can create multiple observer rules to achieve this. Watch out for the email that helps you to set this up :)


Cheers,

Aravind.S



@Aravind S: please send me the workaround solution to view only "customer responded" tickets as I have the same requirement to John. Thanks!

Hello Cathy,


I've just emailed you the workaround. Let me know if you need any further assistance.


Cheers!

Answer

Hi,


We've now released the option to filter tickets via API without having to create a custom view. Here's the link to the documentation :https://developer.freshdesk.com/api/#filter_tickets


Cheers!

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