Answered

Linking incident to problem

Hello. In the documentation it says that you shall click on the Problem button on the navigation bar. But, I dont see this button, am I blind?


Best Answer

Sorry that we heard you so late,Jorgen. It is now possible to link multiple tickets to a source ticket in Freshdesk. For more details, check on this link : Linked tickets


Cheers!


Hi Jorgen

I think you might be using Freshdesk. Incident & Problem Management is available in Freshservice - www.freshservice.com, which is an ITIL based Helpdesk App, that we launched this week

You could sign up and try this out

regards
vijay

 

Ahhh, you're absolutely right :)

But, whats the difference between Freshdesk and Freshservice? Why isn't incident & problem possible in Freshdesk? That is a really nice feature to link related tickets to a "master" problem.

Answer

Sorry that we heard you so late,Jorgen. It is now possible to link multiple tickets to a source ticket in Freshdesk. For more details, check on this link : Linked tickets


Cheers!