Linking incident to problem
Hello. In the documentation it says that you shall click on the Problem button on the navigation bar. But, I dont see this button, am I blind?
I think you might be using Freshdesk. Incident & Problem Management is available in Freshservice - www.freshservice.com, which is an ITIL based Helpdesk App, that we launched this week
You could sign up and try this out
Ahhh, you're absolutely right :)
But, whats the difference between Freshdesk and Freshservice? Why isn't incident & problem possible in Freshdesk? That is a really nice feature to link related tickets to a "master" problem.