Answered

Pending tickets on the dashboard

Very quick question but we have found that when a ticket is 'Pending' it doesn't seem to be added to the dashboard.


Is there any way of getting 'Pending' tickets to be added to the dashboard?


Many thanks!


Best Answer

Hey Ollie, 


When you mark a ticket as "Pending", it will be counted under the "ON HOLD" section in the dashboard. 


Can you check this and let me know if you require further assistance? Will be very glad to help you out!


Thanks,

Anna


Answer

Hey Ollie, 


When you mark a ticket as "Pending", it will be counted under the "ON HOLD" section in the dashboard. 


Can you check this and let me know if you require further assistance? Will be very glad to help you out!


Thanks,

Anna

Hi there,

Are we able to edit the 'On Hold' title?  I'd like it to display 'In Progress'.


Kind regards

Michael

Hi Michael


Currently there is no plans to allow more such LABELs, but maybe in the future updates


thanks
Vijay