Solved

Can't embed a PDF in a KB entry

Hi,

when I try to embed a PDF in a KB entry using:

<object data="filename.pdf" type="application/pdf" width="100%" height="100%"></object>

it keeps getting changed to:

<object data="filename.pdf" type="application/x-shockwave-flash" width="100%" height="100%"></object>

Obviously, this does not work.
Why is this happening, and how can I embed a PDF (hosted elsewhere) in a KB entry?

regards
jamie

Hi Jamie

Sorry for the trouble, let me check this and update the forum

regards
Vijay
Hi Jamie

We identified the BUG and we've raised this with the Editor team.

Also, we will be moving to the new HTML Editor - one used in Tickets and Email notification section and we are able to get this working.

Kindly bear with us for sometime, since we will be adding this new editor in solutions and forums in the next few weeks time

regards
Vijay
Great - thanks, Vijay!

Hello Jamie,


Though you might have already noticed, posting it here for better visibility . We had the new kbase editor with powerful features launched a while back. Here's a blog post wherein you could grab some bites about the editor : https://support.freshdesk.com/support/solutions/articles/223670-introducing-our-new-knowledge-base-editor


Cheers!