Answered

"On Hold" does not display "Waiting on Third Party"

Shouldn't the stats on the dashboard include tickets with the status "Waiting on Third Party" for "On Hold"?


I understand that these are custom fields but there should be a way to define what Ticket Summery they add up to, I guess.


Best Answer
Hi Blazej

Can you check whether the SLA Timer is OFF for this Custom value ? Only then it will show in On Hold list

regards
Vijay

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Answer
Hi Blazej

Can you check whether the SLA Timer is OFF for this Custom value ? Only then it will show in On Hold list

regards
Vijay
Thanks. That seems to solve it.