Answered

How to backup Freshdesk data

A free, open source program   http://www.httrack.com/page/2/en/index.html    will allow you to create an offline version of your Freshdesk site. This can be handy for reference if data on the live site is deleted unintentionally, and can be very useful when an Internet connection is not available. For most sites it should take less than an hour to complete the copy. The data can then be copied to a CD or DVD for a portable version of Freshdesk


The program is very easy to use. Although it has many configurable parameters, all you really need supply is your url plus login and password.


Best Answer

Hi Folks


Please just use the Admin > Account settings and Data export for getting out all the data


These tools take up your ADMIN credentials and can do a lot of changes without even us knowing


So please refrain from using such tools


regards
Vijay


1 person has this question

HTTrack has caused major problems with Freshdesk. I would no longer suggest using them together.


Does anyone know how to back up all Freshdesk data?

Hi Folks


Please just use the Admin > Account settings and Data export for getting out all the data


These tools take up your ADMIN credentials and can do a lot of changes without even us knowing


So please refrain from using such tools


regards
Vijay

Answer

Hi Folks


Please just use the Admin > Account settings and Data export for getting out all the data


These tools take up your ADMIN credentials and can do a lot of changes without even us knowing


So please refrain from using such tools


regards
Vijay

Greetings Vijay or other Admins!


Is there any way to automatically backup all data from Freshdesk without having to do it in the user interface?

I know we can backup data, but does this also backup the rules and settings that we've created?

 

Another option for backing up all your data from Freshdesk is Flatly.  This easy to use web app auto-copies Freshdesk data (full data objects) to Google Drive, Box, Dropbox, OneDrive and more on a scheduled, automatic basis.


Disclosure:  I work at Flatly.