Solved

Forum New Topic Notification?

Is there a way to set it so that new topics posted to our forums provide some sort of notification to an assigned group?  It seems like this should be a feature, but I can't find it.

16 people have this problem

According to this topic it is planned,

but please vote regardless.

https://support.freshdesk.com/categories/2/forums/6/topics/7882

This would be really valuable!

We do have this in plans and I will make sure to drop in a word as soon as I have more updates! 


Thanks,

Anna

Hello all,


Happy to report that this has been implemented - you can automatically convert topics to tickets when you setup your forums.


Here's a handy link to the knowledge base article - https://support.freshdesk.com/solution/articles/37606-creating-new-categories-forums-and-topics


Thanks for your feedback!

Sudha