Forum New Topic Notification?
16 people have this problem
but please vote regardless.
This would be really valuable!
We do have this in plans and I will make sure to drop in a word as soon as I have more updates!
Happy to report that this has been implemented - you can automatically convert topics to tickets when you setup your forums.
Here's a handy link to the knowledge base article - https://support.freshdesk.com/solution/articles/37606-creating-new-categories-forums-and-topics
Thanks for your feedback!