Solved

Solution mess up HTML

If you use the HTML Editor for solutions after submitting the line breaks/newlines are completely stripped which makes it impossible to reedit the code.
I understand that you clean the html code but removing the newlines is such a bad idea.

I bet this is related to the other HTML Editor changes you are working on.

7 people have this problem

It's a little disconcerting to see that two months have passed with no comment on this issue at all, and the fact that I'm also running into issues with the HTML Editor (pasting my own code, or using the editor to completely rewrite) shows that it remains an issue.

Hi,


We're sorry that we've missed updating this thread for a very long time. We had rolled out several enhancements to our solution editor with added support for Code snippets. More insights here : https://support.freshdesk.com/support/solutions/articles/223670-introducing-our-new-knowledge-base-editor


Cheers!

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