The Community Collective
Become a guest contributor, share experiences and stories with your peers - Submit your first entry today.
The Magic of Automation for CompanyStore!Customer Story
Companystore.io, deals with corporate, promotional merchandise and gifting. Both offline and online, all over the APAC region. 🎁The company was facing high volume, and did not have enough manpower to handle all the queries coming in efficiently. In the gifting industry, volumes are seasonal, and 90% of queries can be treated with a single response. With a large offline presence, email was the main form of support for customers, while an online widget is available for online customers.Secondly, orders are dispatched in batches, with quantities in the thousands. This means there are cases where a few members of a team have not received the gifts, which can lead to unsatisfied customers.With a need to maintain SLAs and address general queries coming in with limited hands-on deck, I discovered automations while exploring Freshdesk, and implemented it immediately. 📢 Here are my two tips to overcome such problems –Using automation to execute responses to common queries such as 'how much t
Community Collective: How, Why and WhenCollective
Community Collective - Hello! It’s time to tell your story, your way! If you have an experience to share, a use-case to explain, or an outlook to offer as part of the Freshworks ecosystem, we want to hear from you! As we get started with the Community Collective, here are a few ground rules: ✍️ From short stories to long form articles - the community is your playground. 📖 Whether it’s a Freshdesk best practices, sales outreach hack or employee well-being tips, the options are endless.⏰ We want you to contribute when you are available - this could be once a month, once a quarter or otherwise. 🦸 Own your experience - Your sidekick and aide, the Community team has your back. From building out content you excel in to promotions, and everything in between.Note: No external links or negativity will be accepted.All you need to do is fill out this (very very easy) form. I’ll be in touch over email to help you craft your brilliant idea.Cheers!
Welcome to the Community Collective - Become a guest contributor and enjoy a host of benefits!Community Collective
The Freshworks Community has always focused on creating a space where members can build meaningful connections, learn something new, and get recognized for their contributions. We continue to work towards building that space for you with our latest addition. The Community Collective is an ecosystem where you support, challenge, and inspire each other 👉 Become a guest contributor, share experiences and stories with your peers, and emerge as a more integral part of the Freshworks community. 👏How can you be a part of the community collective? Become a guest contributor: Whether you have a Freshworks demo to share, use-case to explain or outlook to offer, we want to hear from you! Share your story: Videos, articles, doodles - the medium doesn’t matter, we want to help you tell your Freshworks story. Host an event: From text based AMAs to close grouped workshops, the community is open to your ideas and expertise. 🏆🎁 What’s in store for you?Establish yourself as a thought lea
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