Debunking the top 10 myths about Chatbots
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Hey Freshworks community fam! I’m Srikanth Karunakaran, Technical Account Manager at Freshworks, your technical expert of Freshchat. Are your ready to elevate your customer support experience to the next level? Learn how you can tailor your FreshChat widget to perfectly match your brand's identity and captivate your audience in this blog.Branding Made Easy:Add Your Brand Logo: Infuse your brand's personality into every interaction by incorporating your logo directly into the chat widget. Tailor Appearance to Your Website: Seamlessly integrate the widget with your website theme for a cohesive and professional look. Craft Personalized Welcome Messages: Greet your customers with a warm and inviting message tailored specifically to your brand voiceAlright, lets gets started!: Steps to follow:1. Access Admin Settings: Navigate to your FreshChat account's Admin settings.2. Choose Web Channel: Select the web channel option.3. Modify Widget Appearance: Navigate to the widget section and click
Hello Freshworks Community!!!I am Mrinalini and I’m a Solution Engineer in Freshworks specializing in Customer Suite of products- Freshdesk, Freshchat, Freshcaller, and the Customer Service Suite. With this blog, I would like to delve into how the evolution of conversational platforms from rule-based systems to intelligent virtual assistants has revolutionized customer engagement. Chapter 1 - Journey from Rule-Based Systems to Intelligent Virtual Assistants Over the years, conversational platforms have undergone a remarkable metamorphosis, transitioning from basic rule-based systems to advanced and intelligent virtual assistants. This transformation has been fueled by technological advancements, especially in the fields of artificial intelligence (AI) and machine learning (ML). Evolution The transition from basic chatbots to sophisticated virtual assistants represents a notable evolution in conversational platforms. While early chatbots relied on predefined responses, modern virtual a
This doesn’t work: https://support.freshchat.com/support/solutions/articles/238297-how-do-i-hide-the-freshchat-widget-on-certain-pages-of-my-website-I get the following console error: Uncaught TypeError: Cannot read property 'init' of undefined
I was trying to follow along with this support article:https://support.freshdesk.com/support/solutions/articles/50000002852-using-custom-javascript-functions-in-freddy-self-service-bots I’m trying to pass in the client’s UserAgent string. Here’s the implementation JS we have:<style> .chat-button { position: fixed; bottom: 15px; right: 15px; background-color: #1c3e76; color: white; border: none; font: inherit; outline: inherit; padding: 15px; height: 50px; box-shadow: 0 5px 30px 0 rgba(0,0,0,0.15),0 5px 4px 0 rgba(0,0,0,0.26); border-radius: 34px 8px 34px 34px; cursor: pointer; border-radius: 34px 8px 34px 34px; font-family: inherit!important; -webkit-font-smoothing: antialiased; -webkit-animation-name: zoomIn; animation-name: zoomIn; -webkit-animation-duration: .4s; animation-duration: .4s; -webkit-animation-fill-mode: both;
Hey there, fellow Freshchat users!I hope everyone is doing well. I wanted to reach out to see if any of you have come across a peculiar issue while using Freshchat's web-chat widget. We've been facing a problem where our agent's messages are not visible to customers. It's like our responses are disappearing into thin air!Here's what happens: Our agent types out a reply, but the customer responds with things like, "I can't see any writing" or "Hello, anyone there?". It's frustrating because it seems that the customers aren't receiving our messages at all.We reached out to the Freshchat support team, and they told us that no other users have reported this issue. But we're really curious to know if any of you have experienced something similar. Are we alone in this? 😿
Hi everyone: Good to be here, as the title, I try not to display widget after initializing with the following setting:window.fcWidgetMessengerConfig = { config: { headerProperty: { hideChatButton: true, }, }, }; It works fine, but later when I try to show the widget with ‘window.fcWidget.show()’, nothing happens,Is it possible to achieve this behavior?Thanks in advance.
When agent closes the conversation in Freshchat, CSAT survey will show up in Freschat messenger automatically when we setup in the CSAT settings.Does this CSAT survey will also get triggered when user is from Whatsapp or Facebook..?
https://support.freshchat.com/support/solutions/articles/233349-setting-up-a-pre-chat-form-on-freshchat I don't want to keep both email and phone number as required. I want to keep either or validation here.Please help us to get solved
Hi Whenever i try to modify the ticket field type and save, i get an error message There is no level_1 matching the given id `6`Any ideas why? Thanks!
HiWe have a Freshchat widget on our website that we’re trying to direct customers to. We’ve investigated having the chat widget open automatically on page load or after a delay, using the instructions found here; however, we’ve found that on mobile phones the opened chat widget is too big and covers the entire screen, confusing customers.I have two questions on this function:Is it possible to modify the JS code to only open the full widget if the user is on desktop? Is it possible to display a smaller message encouraging users to open the widget instead of the full widget? e.g. like this:
Is there a way to send attachment throught the POST API of freshchat? Text and Images seems to work fine but i’m unable to send attachments. There is no documentation about the format of sending attachment.
Hello, I already have WhatsApp business if I buy estate plan of freshchat it’s free?
Hi - if a customer sends a chat in between 5pm and 7pm, I want an automatic message to be sent saying it will take longer to reply as this is our busiest time. I want the chat to remain open as somebody will respond to it but I cannot see how to do this - any suggestions please?
Hello.I encountered a problem when integrating a web widget into my Next.js application.I added the script to the top of the page, but when I try to load it I get an error:fd-messaging.61110ffdb17f21cb83e2.js:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'success')Which refers to the internal code of the widget. Please tell me what could be the reason for the error?
We would like to know if it's possible to get user geolocation for whatsapp in a chatbot in order to used those coordinates in api to send it the nearest office location also as geolocation.
Hii can’t add meta channels. Error adding channel it sounds as revoked permissions someone of my old team did on Facebook :(could you help me?
can we integrate freshdesk messaging in ionic project.?if yes then please recommend steps?
Hey guys - We are using the chatbot in a self serve capacity and I have been asked to also launch said bot via a button. The code that we were using did launch the chat widget but not the bot. Our bot is only available to users who are logged in and therefore, are authenticated when they launch the chatbot window. As someone who is not a javascript coder, how do i launch the chatbot via an on click of a button? AND have it still utilize the authentication process? I hope that this is easily doable and would be very grateful for any direction, guidance, assistance, insight and any other advice you might have. To be clear, they want the chatbot icon on the page but want to launch the chatbot via a button on the page as well. Fingers crossed someone has done this and am hoping we can do it with minimal effort. Thank you in advance!! John in Dallas Texas
