Debunking the top 10 myths about Chatbots
CX and Customer Support
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Did we save the best for the last day of November? Let’s find out.@sukanya.arunachalam, Customer Success Engineer, Freshworks, is all set to take the stage at a special ‘Ask Me Anything’. A little note about our host 💎I got lucky to start and continue my career with a customer-facing job in an expeditiously growing company with over 8 plus years of experience. Starting as a Support Engineer really helped me to shape myself to have a "Customer First" attitude and to become this ardent customer experience representative.Having gained some technical exposure on how SaaS-based products function and have found some success in the areas of Implementation, customer support, framing/coordinating processes, and coaching analysts, I am working on understanding the workflow model of different businesses across SaaS to help offer recommendations which in turn would help deliver better ROI and improve our customers KPI’s! 🎥 Topic: 1. API’s: Overview and capabilities 2. Custom Objects💡 You will
Applicable plans: Forest/Enterprise You can create Custom Objects to capture all relevant, business-critical information right from the get-go with just a few clicks. Through these Custom Objects, you can equip your agents with complete context and enable them to be productive, and respond and resolve faster than ever. If you are on the Forest or Enterprise plan, just drop a comment on this post to learn more!
Hi folks, I’m Navin, a technical writer here at Freshworks. I’d love for you to join our upcoming Freshdesk Latte & Link—an informal, three-day, text-based conversation, live from November 12 - 14, 2024! It is focused on helping you make the most of Integrations in Freshdesk. This is an opportunity to discuss and learn more about using the different apps you can integrate Freshdesk with to improve your customer experience strategy. We’d love to hear from you, so please send us your queries, and our experts will respond within three days. Topics include navigating the Marketplace, Integration best practices, suggestions/feedback on existing integrations, and new apps you’d like to see in the Marketplace.Whether you're new to Integrations or looking to dive deeper, get the answers you need at your convenience.Here are some of the most commonly installed apps we have recently launched, for which you can raise queries:CRM - Salesforce, Hubspot, and Pipedrive (Connector Apps). These ap
Pull up contact information (name, mail id, organization) of your leads right inside the ticket view from Insightly CRM. Agents can not only see the contact details but track tasks associated with each leads and its status and priority.Installation procedure:Create an account at https://www.insightly.comGet the API token from your insightly accountReplace the username field with the api token of your insightly accountLeave the password field as it is (blank)Save the changes and enable the FreshPlug.
Freshdesk seems to not sending emails anymore from our account, since few days ago. Any clues?
Hi!Has anyone seen or done already integration to Wordpress WooCommerce where the customer orders are displayed with Freshplug for agent when handling the ticket?This could be quite similar with Pipedrive integration "look a like" where customers data (orders in this case) are retrieved as a table with Freshplug.I tried to google this without any succeed. Existing WooCommerce Freshdesk integration does not seems to be able to do this kind feature - it's acting like more vice versa as it is now and providers like Zapier only add's private or public notes to the ticket when some trigger's happens. WBR Kim Hiekkanen
The default view of the ticket replies is in chronological order. When you have more than two or three exchanges in a conversation, scrolling down to see the latest reply, every single time, gets aggravating. When this Freshplug is installed, the order of ticket replies can be reversed so that the latest reply is displayed first and the first response is displayed last.Instructions1. Download the zip file.2. Unzip and open the .txt file3. Copy the code from the file4. Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button5. Give a Name and Description to this plug for future reference6. Select the text box “Show this widget in ticket view page”7. Copy the code from the .txt file here and click the button "create and enable"
I have created a ticket on this; their email server appears to not be sending mail.
On our Windows 10 machines with latest updates, we can't copy paste text content into the message text window in a ticket. It doesn't appear anything. Sometimes with works after a few retries. On Chrome it works.
Hi, we are using Freshdesk support desk and until now Freshdesk has been sending email’s on our behalf. This means that we have to add email.freshdesk.com to our SPF record. This means that Freshdesk alone adds 8 DNS queries to our SPF record and the standard allows for only 10 in total.For comparison Microsoft adds two for the whole of Office 365.Now, what i have feared has happened and we have passed the limit and our SPF record is not valid anymore. I don’t know if we added the one or if Freshdesk added another sub record.There is really two problems, one is the size of the record to begin with and the other is that Freshdesk can add subrecords at anytime without any of their customers knowing and pushing that client over the limit.I think therefore it is very important for suppliers that have SPF that is used by alot of customers to be very small and maintained correct.One solution is to create your SPF record and then only add ip addresses to this record that you then maintain whe
Hi folks, I’m Navin, a technical writer here at Freshworks. I’d love for you to join our upcoming Analytics Coffee Chat on September 17th—19th. This chat is focused on helping you make the most of the Analytics module in CX (Freshdesk, Freshchat, Omnichannel, and Customer Service Suite). It is an opportunity to discuss and learn more about using analytics to improve your customer experience strategy. We’d love to hear from you, so please drop your queries, and our experts will respond within the days mentioned above. Topics include navigating the Analytics interface, creating curated and custom reports, using widgets and filters, adding custom metrics and attributes, and exporting and scheduling reports. If you're new to analytics or looking to dive deeper, please get the answers you need at your convenience. Here are some questions to trigger your thoughts:How can we analyze ticket response and resolution times to pinpoint and resolve bottlenecks in our support workflow? What approach
Hi, Just wondering if you are planning on implementing Microsoft Teams (Similar to Slack) into your supported apps? I would be very interested in it! Thanks
It is bad enough that all of my helpdesk correspondence is being sign with : from paul "via freshdesk" and not with "from paul via cinemaplugins.com"Now I have noticed that all my forum entries and solutions are being labeled as being from Freshdesk via google.My solutions are not from freshdesk and my forum is not the freshdesk forum!I am paying good money for freshdesk and everywhere I look, I am advertising freshdesk and not my own portal !!!! It looks extremely tacky and as if I am on a free platform. some of my clients dont know if I am cinemaplugins or freshdesk. I got a client addressing me as freshdesk !! This has to stop.it is unbacceptable for a paid solution. I do not want to advertize for freshdesk, I dont need this branding confusion and I find it beyond cheeky that freshdesk is doing this to the SEO for what is essentialy my forum,my solution and my work. I am not freshdesk and I dont want to be branded as such.the damage is already done.I see no way to prevent this via
How do i change my language to dutch???Do i need to compleatly make a new project... Kindest Regards,Joel
