Having Difficult Conversations with Customers

  • 20 July 2020
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We often need to talk to customers about hard topics. Whether it is acknowledging a mistake which you’ve made or telling them about a rise in subscription fees, you might be wondering the best way to go about it. Here are the questions that we discussed during the session and a few tips in the PDF that helps you. 

Q1. How can you inform a customer that you won’t be able to meet their targets or goals as promised?

Q2. How can you tell your customer ‘no’, or that they are incorrect without sounding rude?

Q3. How you can make sure you retain your customer’s loyalty even after you have messed up?

Q4. How do you keep your team’s morale high even/after during stressful conversations?

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