Our next Coffee Chat session is happening on
Tuesday, 7, December at 11 AM EST.
In keeping with the season, we’re calling our discussion Hang Out with Hot Chocolate and we’ll be discussing a topic in line with the season as well:
managing Customer Service During the Holidays.
Grab a cup and join us as we talk about five key segments:
How far ahead should customer service teams and leads begin planning for the holiday rush?
How has your team prepped to meet the changes in demands around customer expectations during this time?
How can customer service managers prevent and address increased stress/burnout among their teams during this time?
What are some lessons and insights from previous years that have helped customer service teams perform better during the holiday season?
What is key towards managing both customer and employee satisfaction during the holidays?
Lastly, how can teams/individuals best take advantage of a holiday “lull” - the proverbial calm before the storm. (Tag,
@mannswhen you answer this particular question, he’s looking forward to your responses)