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Hello and welcome to the Freshworks Refresh Community! We are thrilled to have you as a part of our growing family. Our mission is to create a global community of diverse individuals who will support, challenge, and inspire one another by providing a platform for networking, mentorship, and career development. We encourage you to share your knowledge, ask questions, participate in discussions and become an integral part of this community. Kick things off by introducing as much or as little detail about yourself in the comments below.What brings you here? How long have you been a Freshworks user? Where are you working from? Or… just share GIF that captures your mood.Hit reply and let’s get talking! :)We’d love to chat with you 1:1 as well to take you on a tour of the community, get to know you, your goals and expectations better.SCHEDULE A CALL
What can the Refresh Community do for you?Getting started
Have you heard of Jaime? He's been seen around the Freshworks LinkedIn page sharing his experience with and insights into the Refresh Community.Here’s how the community has helped him - Network. This is your golden opportunity to connect with peers, unearth a whole new world of product understanding, and make the most out of your Freshworks suites! Every day is a party around here. Join in, let's get talking. Learn. Take a moment to upskill and accomplish with ease! Garner in-depth knowledge about Freshworks products from experts, peers, and content that gives you all the deets. Take a look - Grow.Catapult your growth! Get exclusive access to content that will help you boost your expertise within the Freshworks product suite, and beyond. For example, have you seen our tips tuesday series for Freshdesk customers? - ...And so much more!The community team is at your service!
Chapter 7: Have you made it to the leaderboard? Everything you need to know about ranks, badges and more.Getting started
Hello Refresh Community! I come bearing news as you take on chapter 7 of our getting started series - We consider every action you take on the community as mini milestones that must be celebrated. :D Yup, it’s true. The badges on your profiles and the rank next to your name are our way of giving back for all that you do in engaging with your fellow community members. As your trusty tour guide, I thought it only fair for me to share a glimpse into how you can earn more accolades. RanksGood news: As soon as you make it into the Refresh Community kudumba or family, you are assigned a rank, just for starting out - ‘Community Debut’. Easy!Where does your rank show up? The title next to your name refers to the rank you are currently on. To climb up the table and make your way to the highly prestigious ‘Community Legend’, all you need to do is continue engaging - ask questions, post replies, mark best answers and like posts. Here’s a sneak peak into your first 5 ranks: Community Debut A
How can I find help?Tutorial
You’d like to find help, but also want to make sure you ask the right way -- that’s amazing, you’ve come to the right place!While we’re happy to answer your questions, please ensure you abide by the Community’s Terms & Conditions. Read on, to know how you can find help here: Search using key -words and -phrases Use our search engine to scour through the many conversations, discussions, questions and articles that already exist in the community to help you There’s a high probability that what you need to know, may have already been asked and has an answer for it. At times typing out the actual problem statement or question, will help to trigger the searches to bring up the last of the articles/discussions that may be of help. Take the leap and ask the question We often find ourselves shying away from raising our hands and running a question through the room just because, what if it’s a basic question? Please do not hesitate to ask your questions. Click on the
Chapter 5: 🧰 Your toolkit to start a new conversation.Getting Started
Hey folks, We are excited to be building this community with you! To continue creating a space that provides quick and easy support, I wanted to share a few tips that can help you and our members make the most out of the Refresh community when creating a discussion. Go ahead and tap the ‘Ask the community’ button on the top right corner of the homepage when you’re ready. Choose the type of article you wish to create - question, conversation or idea. Make sure to add a clear and concise title that is easily searchable. In the description box, mention the problem or question in detail to give the reader a full breakdown of what you might be facing. Don’t forget to add tags to your post - this helps in categorizing the content so our members have easy access when faced with a similar situation. Our product teams, community managers and peers are available to provide support through the day. Pro tip: Mark the best answer in your post. We highly recommend giving this a go when you
Hello, hello!! I'm Rashmi, part of the Community convoy to help you around Refresh Community.We need your help! An important aspect of building a community is encouraging members to create valuable content.Whether you are a new member or an experienced one, engaging with articles created in the community helps your peers not only feel appreciated, but also provides a sense of value for the entire community.And the easiest way to engage within the community is to HIT THAT LIKE BUTTON for any interesting threads you discover. This way, the content creator feels encouraged to create more meaningful content and other members are able to access insightful information.Now go ahead and make sure to hit that like button whenever you come across something that appeals to you and may be of interest to other folks!See ya around!! What’s the next destination?
Chapter 6: Press play - The events section unveiled.Getting Started
Hey, hope you are having a great day! On to the next stop - this is a big one! The Events section.Click on the events section in the top bar on the homepage and find yourself amongst a plethora of upcoming events. From thought leadership led webinars, Freshworks product specific tutorials, virtual conferences and workshops, we have something for everyone. Dive into an event of your choice to know more - check out the date, time, speakers and agenda. Set a reminder by adding it to your Google calendar! Pro tip: Hit attend to register for an event of your choice and stay updated with all the action!
Chapter 3: Search bar - A quest for your next read.Getting Started
Hey, I’m back to take you along on another chapter to learn about a lesser known feature on the Community map. This time it’s the search bar.As a community of over 13.8k members, it is highly likely that the answer you are looking for is already available on Refresh. So, what do you need to do to find out? Head over to the homepage, type in the keywords in the search bar, and hit magic in every search! Tada! Where are we off to next?
Hi folks. On today’s agenda is an excursion among the various categories available on the Community. I’m here to break it down so you can navigate the waters with ease and find success with our community! We’ve made some changes to the layout of our homepage, so you can access what’s important to you swiftly. Here’s an overview of what you can find in the Community. Tiles - All our products and interest areas are now nestled in one of these 6 tiles available on the homepage. Community Central: Before you begin your journey with the Refresh Community, this is your must-visit section to access our community guide and introduce yourself to your peers. Customer Experience: Direct any questions you might have around Freshdesk and it’s products right here. Sales & Marketing: As the name suggests, all things Freshsales, Freshmarketer and industry related is available.Employee Experience: Looking for information related to Freshservice and Freshteam? Jump right in. Academy: Your one-sto
Chapter 1: Stand out with a Community profileGetting Started
Hey, I’m Rhea, your designated tour guide to get started on the Refresh Community.Our first stop: The Community Profile. Often forgotten by many, we believe it is the best place to create a solid first impression. Just go to your profile (top right) and click on settings. Add a profile picture of your liking. Fill in the information for the remaining fields. Update your forum signature with relevant details.And, voilà… your profile is ready!Pro tip: Don’t forget to add an avatar! It does not necessarily have to be a picture of yourself, just make sure it is appropriate. It helps in adding more credibility to your profile while conversing with other community members. If you have any problems, let me know! Up Next:
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